In 2025, hotel profitability is being squeezed from both sides. Labor costs are rising. Consumer demand is flattening. And owners and operators are under increasing pressure to reduce operating costs – without sacrificing the guest experience.
In this expert-led whitepaper, we explore how hoteliers are responding. From centralizing operations and leveraging shared labor to automating financial workflows, this guide breaks down what smart operators are doing today to stay lean, efficient, and profitable. You’ll also get a practical self-assessment to evaluate your current operating model and spot opportunities to improve.
What You’ll Learn:
Why hotel margins are under pressure in 2025 – and what top brands are forecasting
How centralized operations help reduce costs across multi-property portfolios
What automation looks like in real-world workflows like night audit, vendor payments, and forecasting
When to be cautious with gig labor, guest self-service, and over-automation
How to evaluate your own operation with a quick, practical self-assessment
Featuring Insights From:
Robert Mandelbaum – Director of Research, CBRE Hotels Research
Brian Fry – Founder, Boxset Advisory (Former President, Commonwealth Hotels)
Michael Maffie – Assistant Professor, Cornell School of Hotel Administration
