CHICAGO (August 21, 2025) – Hyatt Hotels Corporation (NYSE: H) today announced that a Hyatt affiliate has entered into a management agreement with an affiliate of Kanden Realty & Development Co., Ltd. for the first Hyatt Centric hotel in Osaka, which is expected to open in 2031. The new build hotel will be part of a major redevelopment project led by Kanden Realty & Development Co., Ltd., Nankai Electric Railway Co., Ltd., and Osaka Metro Co., Ltd. and will be one of the main attractions of a 28-story, mixed-use complex that will connect directly to Namba Station in one of the city’s most vibrant and well-connected areas.

Hyatt Centric Namba Osaka will offer 267 guestrooms and a 15^th-floor lobby that will welcome guests with sweeping views of the city. The hotel will be a modern full-service hotel with a range of amenities, including a full-service restaurant, vibrant lounge, meeting and event spaces, and a fitness center. A rooftop bar is also planned on the 28th floor to serve as a go-to gathering place with sweeping views of Namba.

The Hyatt Centric brand is part of Hyatt’s Classics Portfolio and is a global, full-service hotel brand that inspires exploration and discovery for savvy travelers with an adventurous spirit. Over 65 Hyatt Centric locations can be found centrally located in the heart of some of the world’s most exciting cities. As a launchpad for discovery, Hyatt Centric Namba Osaka will contribute to the appeal and value of the Namba area.

Osaka is Japan’s second-largest city, currently attracting global acclaim as the host of Expo 2025 Osaka–Kansai. Namba, Osaka’s premier entertainment district, embodies the city’s dynamic culture with iconic landmarks such as Tsutenkaku Tower, the bustling Dotonbori area, endless gourmet options, and lively shopping in Shinsaibashi. Osaka has become a top international tourism destination, boasting an exceptional transportation system, numerous commercial centers, and a rich cultural tapestry as the focal point of the surrounding Kansai region.

“We are delighted to announce plans for the first Hyatt Centric hotel in Osaka with this landmark development connected directly to Namba Station,” said Emi Fukumoto, president of Kanden Realty & Development. “We are confident that Hyatt Centric is the ideal brand for this project. With its focus on local discovery, Hyatt Centric Namba Osaka will place guests in the heart of Osaka, seamlessly introducing them to Osaka’s rich culture and the Namba district’s exciting combination of tradition and innovation. We fully expect the hotel to become a preferred destination for inbound travelers and local guests seeking a dynamic dining and cultural experience.”

“We are honored to be part of this landmark project in the heart of Namba,” said Masahiko Sakamura, vice president of Japan and Micronesia, Hyatt. “As a brand positioned for discovery, Hyatt Centric is the perfect fit for Namba, one of Osaka’s most vibrant and internationally recognized entertainment districts. We are fully committed to delivering a hotel experience that reflects the high expectations of the Hyatt Centric brand. We are eager to introduce global travelers visiting Japan, one of the world’s top destinations, to Namba’s exciting energy and a new way to experience the city of Osaka through Hyatt Centric Namba Osaka.”

There are currently two Hyatt Centric hotels in Japan, Hyatt Centric Ginza Tokyo and Hyatt Centric Kanazawa, with a third hotel, Hyatt Centric Sapporo, set to open near Sapporo’s Odori Park in 2026.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

About Hyatt Centric

Hyatt Centric is a brand of full-service modern boutique hotels located in prime destinations. Created to connect guests to the heart of the action, Hyatt Centric hotels are thoughtfully designed to enable exploration and discovery so they never miss a moment of adventure. Each hotel offers social spaces to connect with others in the lobby, meanwhile the bar and restaurant are local hot spots where great conversations, locally inspired food and signature cocktails can be enjoyed. Streamlined contemporary rooms focus on delivering everything guests want and nothing they don’t. A passionately engaged team is there to provide local expertise on the best food, nightlife and activities the destination has to offer. For more information, please visit hyattcentric.com. Follow @HyattCentric on Facebook and Instagram, and tag photos with #HyattCentric.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2025, the Company’s portfolio included more than 1,450 hotels and all-inclusive properties in 80 countries across six continents. The Company’s offering includes brands in the Luxury Portfolio, including Park Hyatt®, Alila®, Miraval®, Impression by Secrets, and The Unbound Collection by Hyatt®; the Lifestyle Portfolio, including Andaz®, Thompson Hotels®, The Standard®, Dream® Hotels, The StandardX, Breathless Resorts & Spas®, JdV by Hyatt®, Bunkhouse® Hotels, and Me and All Hotels; the Inclusive Collection, including Zoëtry® Wellness & Spa Resorts, Hyatt Ziva®, Hyatt Zilara®, Secrets® Resorts & Spas, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Sunscape® Resorts & Spas, Alua Hotels & Resorts®, and Bahia Principe Hotels & Resorts; the Classics Portfolio, including Grand Hyatt®, Hyatt Regency®, Destination by Hyatt®, Hyatt Centric®, Hyatt Vacation Club®, and Hyatt®; and the Essentials Portfolio, including Caption by Hyatt®, Unscripted by Hyatt, Hyatt Place®, Hyatt House®, Hyatt Studios, Hyatt Select, and UrCove. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith, Unlimited Vacation Club®, Amstar® DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

Forward-Looking Statements

Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.  Our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to, general economic uncertainty in key global markets and a worsening of global economic conditions or low levels of economic growth; the rate and pace of economic recovery following economic downturns; global supply chain constraints and interruptions, rising costs of construction-related labor and materials, and increases in costs due to inflation or other factors that may not be fully offset by increases in revenues in our business; risks affecting the luxury, resort, and all-inclusive lodging segments; levels of spending in business, leisure, and group segments, as well as consumer confidence; declines in occupancy and average daily rate; limited visibility with respect to future bookings; loss of key personnel; domestic and international political and geopolitical conditions, including political or civil unrest or changes in trade policy; hostilities, or fear of hostilities, including future terrorist attacks, that affect travel; travel-related accidents; natural or man-made disasters, weather and climate-related events, such as hurricanes, earthquakes, tsunamis, tornadoes, droughts, floods, wildfires, oil spills, nuclear incidents, and global outbreaks of pandemics or contagious diseases, or fear of such outbreaks; our ability to successfully achieve specified levels of operating profits at hotels that have performance tests or guarantees in favor of our third-party owners; the impact of hotel renovations and redevelopments; risks associated with our capital allocation plans, share repurchase program, and dividend payments, including a reduction in, or elimination or suspension of, repurchase activity or dividend payments; the seasonal and cyclical nature of the real estate and hospitality businesses; changes in distribution arrangements, such as through internet travel intermediaries; changes in the tastes and preferences of our customers; relationships with colleagues and labor unions and changes in labor laws; the financial condition of, and our relationships with, third-party owners, franchisees, and hospitality venture partners; the possible inability of third-party owners, franchisees, or development partners to access the capital necessary to fund current operations or implement our plans for growth; risks associated with potential acquisitions and dispositions and our ability to successfully integrate completed acquisitions with existing operations; failure to successfully complete proposed transactions (including the failure to satisfy closing conditions or obtain required approvals); our ability to maintain effective internal control over financial reporting and disclosure controls and procedures; declines in the value of our real estate assets; unforeseen terminations of our management and hotel services agreements or franchise agreements; changes in federal, state, local, or foreign tax law; increases in interest rates, wages, and other operating costs; foreign exchange rate fluctuations or currency restructurings; risks associated with the introduction of new brand concepts, including lack of acceptance of new brands or innovation; general volatility of the capital markets and our ability to access such markets; changes in the competitive environment in our industry, industry consolidation, and the markets where we operate; our ability to successfully grow the World of Hyatt loyalty program and manage the Unlimited Vacation Club paid membership program; cyber incidents and information technology failures; outcomes of legal or administrative proceedings; and violations of regulations or laws related to our franchising business and licensing businesses and our international operations; and other risks discussed in the Company’s filings with the U.S. Securities and Exchange Commission (“SEC”), including our annual report on Form 10-K and our Quarterly Reports on Form 10-Q, which filings are available from the SEC. These factors are not necessarily all of the important factors that could cause our actual results, performance or achievements to differ materially from those expressed in or implied by any of our forward-looking statements.  We caution you not to place undue reliance on any forward-looking statements, which are made only as of the date of this press release. We undertake no obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions or changes in other factors affecting forward-looking statements, except to the extent required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.

# # #

MEDIA CONTACTS:

Masayo Imai

Hyatt – Japan and Micronesia

[email protected]

Dana Fioravanti

Hyatt

[email protected]

Dusit International, one of Thailand’s leading hotel and property development companies, has expanded its sustainable hospitality vision by taking on the management of Tantawan Tented Camp, a refined tented retreat where northern Thai traditions meet a strong commitment to sustainability, set amidst the scenic mountains of Chiang Rai.

Located just 40 minutes from Chiang Rai International Airport, this serene, boutique hideaway features 10 spacious safari-style tents – from two-bedroom family options to a romantic one-bedroom suite – each with private bathrooms, handcrafted teak furniture, modern comforts, and sweeping valley views. Guests can enjoy a curated programme of meaningful experiences, from trekking and cooking classes to tree-planting programmes and meditation sessions, all designed to connect them deeply with the local culture and environment.

Set to become a living showcase of Dusit’s group-wide Tree of Life programme, which integrates environmental stewardship, community engagement, and social impact across 31 criteria linked to selected UN Sustainable Development Goals, Tantawan Tented Camp is uniquely positioned to promote responsible tourism with measurable benefits for both local communities and the environment.

A cornerstone of this commitment is the resort’s close affiliation with Sunflower Organic Farm, a residential home for girls run by Friends of Thai Daughters, a non-profit that provides education, safe shelter, and emotional support to ethnic minority hill tribe girls at risk of trafficking. Dusit plans to further support the girls with training programmes and workshops conducted by institutions under Dusit Hospitality Education, namely Dusit Thani College and The Food School, as well as structured work experience at Tantawan Tented Camp and other Dusit properties, creating clear pathways for future careers in hospitality.

Guests are also invited to tour the farm, which supplies the camp with fresh produce, fragrant herbs, and free-range eggs. At the camp’s al fresco Reu Doo Gaan restaurant, northern Thai dishes and international favourites are prepared with these and other locally sourced ingredients, giving visitors a true taste of the region while supporting environmentally responsible practices.

Tantawan Tented Camp also offers a variety of facilities to enhance each stay, including a central swimming pool framed by tall palms and wildflowers with stunning mountain views, and an outdoor amphitheatre for movie nights under the stars, complete with a cosy bonfire. Guests seeking adventure can try archery, visit nearby hill tribes and an elephant sanctuary, or book a private ‘forest and field picnic’ featuring artisanal breads, seasonal salads, gourmet cheeses, and house-made delicacies. Guests are also welcome to play pickleball at Sunflower Farm’s two covered and lighted courts.

Families will appreciate a variety of creative activities, from pottery and glass painting to ‘Tung‘ making – the creation of colourful banners once used by Lanna villagers to bless homes, temples, and festivals. Participants can learn the spiritual meanings behind each design, symbolising values such as good fortune, protection, and prosperity.

Tantawan Tented Camp joins a growing portfolio of distinctive independent properties managed by Dusit in Thailand, including Seapine Beach Golf and Resort, Hua Hin; Green Lake Resort, Chiang Mai; and Chainarai Riverside, Chiang Rai – each benefiting from Dusit’s service standards and operational expertise while retaining their own unique identity.

For more information about Tantawan Tented Camp, please visit tantawantentedcamp.com.

Hotel website

Tantawan Tented Camp
Tambon Pa Tueng
Tambon Pa Tueng, 57110
Thailand

+66 64 894 6999

Daryaganj recently announced the ‘opening’ of their outlet in New Delhi’s Connaught Place, an area which the restaurant brand’s co-founder and CEO Amit Bagga says was one of the inspirations behind the way he envisioned and built his product. ET HospitalityWorld caught up with Bagga to find out what else was planned for his popular restaurant.

“It’s a very important store. Connaught Place is a location which I feel defines the whole Delhi culture and how the restaurant culture started in the city. There are some restaurants here still running for 70-80-90 years. In fact, when we started building Daryaganj, we were inspired by the restaurants here which were running for decades. We wanted to create a legacy brand,” Bagga said.

“We are touching almost 15 outlets now and the plan is to increase it by five and take it to 20 by the end of the financial year,” he said about the company’s immediate growth strategy.

The company has one restaurant in Bangkok, two in Punjab and the rest in Delhi NCR, he added.

“We don’t want to really rush into things. We are looking at getting into Mumbai first, and then into Bengaluru as well after that. Our plan is to first only focus on the metros. We want to make the Delhi NCR territory very strong for us and have already reached Rs 100 crore revenue here alone—which we want to replicate in all the territories we will enter one by one,” he said about long term strategy.

Of the five restaurants planned for this financial year, three in Delhi and two in Mumbai. He also felt that they would be keen to enter Hyderabad or Bengaluru as well, after these openings.

“We are profitable in all our restaurants—in fact double digits—it shows that our product has been widely accepted. We have been achieving a 14 percent same store sales growth which is the highest in the market,” he said about business, adding that at their New Delhi Aerocity outlet which opened six years ago, the revenues are 80 percent higher than year 1.

Speaking about growth plans outside India, Bagga seemed certain that they would not opt for the popular franchise route.

“We would rather go with a joint-venture partner—in fact we would prefer a partner who could do multiple outlets,” he said, adding that both the UK, the GCC, as well as southeast Asia, where they were already present, were areas they could consider.

“After completing this year’s plan. We are looking at raising some funds, but that could be by way of getting a strategic investor coming in. We are open to talking to them,” he said on the subject of raising funds from the market, adding, “we are open to having good strategic investors on board who will take us to the next level—from a Rs 100 crore journey to a Rs1000 crore one”.

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The landscape of luxury hospitality is evolving, with travelers increasingly seeking to share their experiences with their four-legged family members. Discerning guests now arrive with pets in tow, expecting the same level of welcome for their companions as they receive themselves. This has led to a creative expansion of pet amenities, moving far beyond a simple water bowl in the lobby. Today, creating a memorable stay for a pet is just as crucial as it is for the owner, fostering loyalty and generating positive buzz.

In this competitive space, standing out requires a thoughtful touch that combines practicality with a unique sense of arrival. While gourmet pet menus and plush bedding are becoming standard, the initial welcome gift sets the tone for the entire stay. Hotels are now seeking amenities that are not only charming but also offer a tangible benefit to the traveling pet owner, creating a more seamless and worry-free experience from the moment they check in. This is where a truly innovative welcome gesture can make all the difference.

Enter a welcome card that does more than just say hello. GCSTIMES wooden, puzzle-style key cards are crafted with your V.I.P. (Very Important Pet) guests in mind. Shaped like a paw, the design is instantly charming and on-theme. The delightful surprise lies within: a clever, detachable puppy-head-shaped piece that doubles as a durable ID tag. Guests can immediately hang it on their pet’s collar, offering both a stylish accessory and an instant layer of on-property identification. This small, thoughtful detail provides peace of mind for the guest and showcases a hotel’s commitment to the well-being of its furry visitors in a distinctive, memorable way.

ABOUT GCSTIMES

Since 2011, GCSTlMES has pioneered sustainable development, evolving from smart card R&D to sustainable material innovation. Today, we stand as a global platform for sustainable solutions.

Sustainability is our foundation. Through technological innovation and creative solutions, GCSTlMES delivers diverse services and tangible products, positioning ourselves as both manufacturers and innovators.

GCSTlMES believes technology should empower human progress and cultural preservation. By integrating sustainability into technology, we aim to make it “warm” and purposeful. Our products serve as cultural ambassadors, promoting local heritage worldwide.

Brand Portfolio: GCS, AUROkeys, Xenyra, and Glint Spot, offering sustainable smart cards, creative (custom-shaped) key cards sustainable supplies, cultural gifts, and bespoke design and related services.

Currently, GCSTlMES has five operational centers in China, US, UAE, France, and Australia, along with 20 subsidiaries and offices worldwide. Its services extend to over 140 countries and regions supporting more than 100,000 international hospitality group in achieving low-carbon and sustainable development goals.

GCS Times
MKT Team

Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly guest voices are multiplying and shaping the industry. This aligns with wider trends, with industry insights reporting that 97% of hotel guests consult reviews before booking, highlighting how central feedback has become in the decision-making process.

As platforms, properties, and review volumes expand, hotels benefit from having more guest voices than ever. Every additional review is an opportunity, but the real question is how to transform thousands of comments into clear insights that guide action.

Addressing this challenge at scale is the goal of AI Insights, the new Customer Alliance feature designed to help hotels instantly turn feedback into growth opportunities. By surfacing what guests mention most, what exceeds expectations, and what needs improvement, the feature helps hotel teams prioritize their efforts, take tactical action, and save valuable time on manual analysis.

How AI Insights works

AI Insights pulls information from all the hotel’s guest feedback and organizes it into a structured, actionable view.

Mentions are automatically grouped into topics such as “Friendly Staff” or “Slow Check in” and labeled as either positive or negative. This allows hotel teams to quickly see how often each topic appears, making it easier to spot recurring strengths and areas that need fixing.

By clicking on any topic, teams can instantly see the guest reviews that led to that theme. It’s a faster way to understand what’s being said and why a topic is appearing often, without having to search manually across platforms.

Beneath the topic overview, AI Insights also generates tailored, AI-powered action suggestions. These recommendations are based on the hotel’s actual feedback and point directly to the next steps that will have the biggest impact. For example, if slow check-in is frequently mentioned, the feature will not just show the trend but also suggest how to act on it.

What makes AI Insights different

AI Insights is trained on hospitality-specific reviews and survey responses, giving it a deep understanding of how guests express themselves. With highly reliable accuracy, it recognizes hospitality-specific language and context, so the insights it delivers are not only precise but also directly relevant to hotel operations. This makes it easier for teams to see what matters most in their feedback and act on it with confidence.

We built AI Insights to support real hotel workflows. Whether preparing for a morning stand-up or reviewing quarterly performance, the goal is to help teams instantly find hidden growth potential in their guest feedback. Björn Östberg, CPO and COO at Customer Alliance

AI Insights is part of the AI Hub inside Customer Alliance. The AI Hub is designed to be the central location for the company’s growing suite of AI-powered tools, transforming how hospitality businesses use guest feedback. Alongside features such as Key Driver Analysis, it helps hotels shift from reactive responses to strategic planning based on actual impact data.

See it in action

Customer Alliance will host a live webinar on August 22 to introduce AI Insights and demonstrate how it helps hotel teams get more value from guest feedback. The session will include a walkthrough and practical examples.

If you’re curious to see how this feature could support your hotel team in making faster, more tactical decisions, you canregister here to save your spot. The webinar will be held in English.

About Customer Alliance

Customer Alliance empowers hospitality businesses to turn guest feedback into strategic insight. Through AI-powered analysis and data-driven tools, hotels can identify what truly impacts satisfaction, track performance over time, and prioritize actions that drive loyalty and growth. From collection to execution, the platform enables smarter, faster decisions that elevate the guest experience and strengthen brand reputation

Glenwood, Maryland – June 17, 2025 – Hotel Investor Apps (HIA), the company behind the hospitality industry’s only purpose-built Enterprise Resource Planning (ERP) and accounting platform, announced today its official rebrand to HIA and the launch of a new website at hiasoftware.com. Timed with the company’s 10-year anniversary, the rebrand reflects HIA’s expanded vision to serve all hospitality businesses with integrated financial and operational solutions.

“Rebranding as HIA is more than a name change–it signals our evolution and the broader value we deliver to the hospitality industry,” said Charlie Fritsch, CEO and Founder, HIA. “Our new tagline, ‘Hospitality, Intelligence, and Accounting,’ speaks to the three foundational pillars of our platform. It also underscores our commitment to serving not only hotels but the entire hospitality industry.”

Initially built for hotel finance teams, the HIA platform has evolved into a comprehensive ERP and business intelligence solution serving the broader hospitality industry, including resorts, casinos, restaurants, and golf courses.

While the brand and visual identity have evolved, HIA remains grounded in the same core values, delivering exceptional technology, deep hospitality expertise, and unparalleled customer service.

Key HIA platform highlights include:

• The industry’s only full ERP purpose-built for hospitality
• Seamless expansion into business intelligence, covering operations, finance, labor, and reputation management
• A proprietary GL-level history import tool for fast, accurate onboarding
• Advanced budgeting and forecasting tools built into core accounting
• Over 13,000 single sign-on bank connections for real-time cash monitoring
• An expanding ecosystem of over 60 pre-built, tightly integrated hospitality technology partners
• Three-time Acumatica Award Winner for innovation and excellence in Hospitality Management Development (2023, 2024, and 2025)

HIA’s unified platform provides hospitality businesses with the tools to operate smarter, faster, and with greater confidence, backed by deep visibility into every aspect of their performance.

“With this rebrand and new website, we are better positioned to deliver on our mission to empower hospitality leaders with the technology and intelligence they need to succeed,” said Charlie Fritsch, CEO and Founder, HIA.

About HIA

HIA is the award-winning ERP that offers total financial and operational clarity for diverse hospitality portfolios on one platform. The advanced, all-in-one back-office software offers enterprise-level accounting and business intelligence tools to transform financial, operational, and labor data for actionable intelligence, data-driven decisions, and more profitable hotel management. For more information on HIA, a product of Hotel Investor Apps, Inc., please visit hiasoftware.com.

Elisa Fritsch
Director of Marketing

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